FAQ

FAQs

• Where are your stores located?

  Find a complete list of our locations using our store locator.

• I’m a frequent Home Centre shopper. Do you offer a loyalty programme?

  Home Centre is a part of Shukran, the Landmark Group’s loyalty programme. Signing up is free, quick and easy, and you can enjoy great benefits and gifts by adding points every time you shop at Home Centre.

• Will my purchase be delivered to my residence? How long will it take?

  We will deliver your Home Centre goods to a location you specify. The delivery period is within 5 days from the billing date.

• Do you have Gift Vouchers?

  Home Centre Gift Vouchers make great presents, and are available at all Home Centre.

• How do I know whether the furniture I buy will fit my house?

  All our stores have measuring tapes to help you pick furniture of the right size and better plan your purchase.

• Can my items be delivered internationally?

  At present we don’t have the facility to deliver furniture internationally, but we can deliver your purchase to a cargo location if you’ve booked one.

• Can my purchase be delivered at a time that’s convenient to me?

  We’ll send you a notification message on your mobile number about the estimated delivery time 24 hours before the delivery. If you wish to change the time or postpone the delivery, contact Customer Care. Postponed deliveries will be rescheduled to the next available date.

• I’d like to share some feedback with Home Centre. How do I do that?

  We’re always looking to improve your Home Centre experience, and welcome your feedback. Send us your comments and suggestions through our feedback form. You can also fill out a customer comment card, available at all stores, and drop it into our suggestion box.

• What is your return/exchange policy?

  Our Return Policy explains terms and conditions for returns, exchanges and refunds.

• Are there any charges for home deliveries?

  Home deliveries are subject to the total value purchased in store. Please contact your local Home Centre to find out whether a free delivery and assembly is applicable to you.

• Have other questions?

  If you have other questions, call Customer Care or send us your comments and suggestions through our feedback form.